Africa News Broadcast 
Chief Operations Officer at Dalex Finance, Mr Joe Jackson has said that persons who are angry following the implementation of the policy hence, have decided not to use Mobile Money (MoMo) services again, will eventually change their minds because of the convenience that comes with using the service.
He explained on the New Day show on TV3 Wednesday May 4 that at Dalex Finance, MoMo services are heavily relied upon to transact businesses due to, among other things, the convenience it comes along with.
“The use of MoMo grew not be because it was tax exempt, even if you are angry, even if you don’t want to pay there are some kind of inconvenience you will not be prepared to take. MoMo usage is too convenient not to use,†he told host Johnnie Hughes.
The Ghana Revenue Authority (GRA) started implementing the e-levy on Sunday May 1. Some customers have reported cases of wrong deductions since the policy started.
But the GRA issued guidelines for reversal of wrong deductions.
The authority in statement said “Under this phased approach it has been decided that all ‘on-net’ and ‘off-net’ transfers including transfer to own account shall be subject to the e-levy.
“This is because of the lack of visibility across all networks due to the phased approach. However, charging entities are to exempt ‘on-net’ transfers between accounts owned by the same person where the identity of the person can be determinedâ€.
The GRA said it is collating all the feed backs to work on them.
But Isaac Kwabena Amoako, a member of the e-levy Technical Committee of the GRA said on the News 360 on TV3 Sunday May 1,that “On day one of implementation we have been taking feedbacks.
“The category of feed backs that did not meet our design is the fact that people transferring from one network to another network, for some of them they are being charged.
“That seem to be the most prevalent technical issue that is being reported. We have collated some of these concerns, we are talking to the charging entities so that they correct.
“We believe that between now and the following day some of these of these corrections will be made.â€
“We have issued out notices that anyone who has genuine or valid reversals they should listen to them, use the current approach that they use for reversals which is 15 working days to collate these concerns , those who have been wrongfully charged should be refunded,†he added.
By Laud Nartey|3news.com|Ghana
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